Booking Conditions
1 Formation of Contract
1.1 Please make contact with us before making a booking to confirm availability. A provisional
booking may be made via phone or email.
1.2 A binding contract will be made between the person who has signed the contract (you) and
the owner (we).
1.3 The contract
will be binding when we confirm in writing receipt of the signed booking form
and a non refundable 10% deposit.
1.4 For bookings
made within eight weeks of the holiday the full remittance is required to form
a binding contract.
1.5 If the
booking form and deposit is not received within a week (or a longer pre agreed
time if you are based outside the UK) the provisional booking will no longer be
valid, and the dates readvertised.
2 Authority to Sign
2.1 The person who signs the booking form certifies that he or she is authorised to agree the
Booking Conditions on behalf of all persons included on the booking form,
including any substituted or added at a later date.
2.2 This person
must be a member of the party occupying the property and must be aged 21 years
or over. Booking will not be accepted from parties of young people under the
age of 21 years, hen or stag groups.
2.3 We reserve
the right to refuse a booking without giving any reason.
3 Payment
3.1 The balance
including the security deposit must be paid eight weeks prior to the starting
date of the holiday.
3.2 Failure to
pay the balance on time will constitute a cancellation.
4 Price
4.1 The prices are given in pounds sterling and are for weekly periods.
4.2 The houses are let fully furnished and equipped. The price for the property includes
linen, towels, and reasonable gas, electricity and water usage.
4.3 Prices are subject to change without notice, but will remain fixed once a booking has been
made.
5 Security Deposit
5.1 A security deposit of £125 per cottage is required to cover the cost in the event of
any damages, breakages or loss caused by you or as a result of your actions.
5.2 If a satisfactory final report is received we will return your security deposit
within one calendar month, or advise you of any reasonable delay.
5.3 Some damages may not be immediately obvious to the owner / caretaker upon your departure.
The owner reserves the right to calculate damage noted in the property after
your departure.
5.4 Should any or all of your security deposit be retained by the owner an itemised receipt
will be sent upon completion of the rectification of the issue.
5.5 You are liable for the full value of damage, breakage or loss caused by yourselves and
we reserve the right to claim compensation for any costs over and above
£125.
6 Alterations / Cancellations by us
6.1 In this
unlikely event, we will inform you as soon as possible, and, if requested we
will try and arrange an alternative accommodation of a similar type and
standard in the area.
6.2 If no
alternative accommodation is available or acceptable, we will refund all monies
paid and shall be under no other liability.
7 Cancellation
by you
7.1 Any
cancellation by you (for whatever reason), must be in writing, on paper or by
email. The effective date of cancellation is the date we receive the written
notification.
7.2 Cancellation
charges are as follows:
7.2.1 More than
8 weeks prior to arrival date 10% deposit
7.2.2 Within 8
weeks of arrival date 25%
7.2.3 Within 4
weeks of arrival date 50%
7.2.4 Within 2
weeks of arrival date 80%
7.2.5 Less than 3 days 100%
7.3 If you secure a third party (acceptable to us), who will fulfil your booking
commitment, we may waive your cancellation charges. However we must be informed
at least a week in advance, and receive a new, signed booking form prior to the
stay. The keys will not be released to anyone other than the party leader on
the signed booking form we hold at the start of the holiday.
8 Your responsibilities
8.1 You must
keep the property and all furniture, fittings, effects, facilities, equipment
and grounds in the same condition as you found them the start of the holiday.
If you move items of furniture or fittings - especially from one cottage to
another - then you must ensure they are replaced in their original positions
before departure.
8.2 The property
owners reserve the right to make deductions from the security deposit for any
unreasonable extra cleaning.
9 Number of
people using the property
9.1 Only those
named on the booking form may stay in the property without prior written
agreement.
9.2 The maximum
number of people stated, including infants, may not be exceeded.
9.3 We reserve
the right to terminate hire without prior notice and without refund if numbers
are exceeded.
10 Access
10.1 We reserve
the right for ourselves or our representative to be allowed reasonable access
to the property to carry out urgent maintenance and / or inspection.
11 Behaviour
11.1 The person
signing the booking form is responsible for the appropriate behaviour of all
members of the party.
11.2 Smoking is
not permitted in either property. Evidence of smoking will incur an excess
cleaning charge.
11.3 In the
unlikely case of extreme and unreasonable behaviour by any member of the party,
we or our representatives may use their absolute discretion to ask you and the
full party to vacate the property. Unused days would be refunded on a pro rata
basis.
12 Linen
12.1 Linen
(including towels) is included in the price. This includes blue pool towels,
which are intended for outdoor use in the pool area only.
12.2 Linen is changed once a week.
12.3 When cot
hire is requested this includes a flat sheet, a cot mattress sheet and a
blanket in colder weather. This does not include any towels.
13 Swimming Pool
13.1 The
swimming pool is unheated and so is not open all year. Rental in low season
will not have pool usage, and mid season will be weather dependent - please
check.
13.2 Access to
the pool is through a gate from the street. The person who signs the booking
form is responsible for ensuring this gate is kept locked at all times. As well
as providing security this ensures compliance with the French swimming pool
laws introduced to protect children under 6 which carry a maximum penalty of
€45,000 for non compliance. If a fine is caused by any member of your
party, you will be expected to pay it in a timely manner.
14 Social Events and Functions
14.1 Rental
prices are quoted for a private rental of the property. If you are intending to
organise a private function (e.g. a party, wedding, or other gathering) at the
property you must seek prior permission from us.
14.2 The property must not be used for any commercial purposes.
15 Security and valuables
15.1 Valuables
left at the property are left at your own risk. The property owners are not
responsible for their loss, and we advice you to take appropriate holiday
insurance.
15.2 You must
keep all external doors to the property locked at all times, including to the
outside spaces.
15.3 Loss and
theft to our property caused by you leaving the property unlocked will be your
responsibility and the value of objects removed will be kept from your security
deposit.
16 Arrival and
Departure
16.1 You must
not arrive before 5pm on the start day of your holiday.
16.2 You must
vacate the property by 9.30am on the day of departure.
17 Travel
17.1 The booking
party is responsible for arranging transport to and from the property.
17.2 Cars must
be left in public parking areas, and we are not responsible for any loss or
damage sustained.
17.3 You are
responsible for all travel documentation required by all members of the party
(e.g. passports, driving licences, vehicle registration documents, green card,
insurance, E111 etc.).
18 Information
18.1 While we
make every effort to ensure that descriptions are accurate, we do not accept
responsibility for errors contained therein or the results thereof. In signing
that you accept these conditions you accept any minor differences between the
photographs / texts used and the actual property that may arise.
18.2 The owners
reserve the right to make modifications to the property specification that are
considered necessary in light of operating requirements. In the interest of
continual improvement the owners reserve the right to alter furniture,
fittings, amenities, facilities, or any part of any activities, either
advertised or previously available, without prior notice.
19 Pets
19.1 Pets are not allowed. Children are.
20 Complaints
20.1 In the
event that you are disappointed with any aspect of your holiday accommodation,
please contact the caretaker in the first instance, who will try to solve the
issue. Where this is not possible or satisfactory you should contact us in the
UK.
20.2 Please do
not wait until the end of your holiday to make a complaint, as this does not
give us the chance to resolve it.
20.3 If the
problem was not resolved to your reasonable satisfaction, you should put your
comments to us in writing within 7 days of your return.
21 Liability of
the Property Owners
21.1 We are not
responsible for any loss, theft, injury or death except in case of proven
negligence on their part.
21.2 We are not
responsible for any loss, breach or delay due to any cause beyond our
reasonable control including, though not limited to acts of God, explosion,
tempest, fire or accident, war or threat of war, civil disturbances, acts,
restrictions, regulations, bye-laws, or measures of any kind on the part of the
government or local authority, strikes, lock-outs, or other industrial actions
or disputes or adverse weather conditions. In any case we shall be entitled to
treat the contract as discharged.
21.3 In the
event of discharge of our liability shall be limited to the return of the sums
paid to us in respect to the unused portion of the holiday calculated on a pro
rata daily basis, less an administrative charge of £25 to cover our
reasonable expenses.
21.4 We cannot
be held responsible for the breakdown of mechanical equipment such as pumps,
boilers, swimming pool filtration systems, nor for the failure of public
utilities such as water, gas and electricity.
21.5 We cannot
be held responsible for noise or disturbance originating beyond the boundaries
of the property or which is beyond our control.
21.6 We cannot
accept responsibility for events out of our control such as bad weather, delays
caused by carrier companies, breakdown of domestic equipment.
21.7 Local
wildlife is included in the price and is not optional. This includes small
scorpions found in the region.
22 Law
22.1 All
contractual obligations arising out of these conditions are subject to the laws
of England, within the exclusive jurisdiction of the English courts.